"Our Returns Policy"
All returns requests must be submitted on a Return to Manufacturer Authorisation (RMA) request form. The RMA is only valid for 28 days from date of issue. After this the RMA number will be cancelled, a new RMA number authorisation will have to be formally applied for in the normal manner. Any goods returned without authorisation from Swift Electrical will be returned to the sender, who will incur any delivery costs associated with the item. In all circumstances the manufacturers warranty criteria must be observed, Swift Electrical will apply these policies in all cases.
Dead On Arrival (DOA)
This form must be completed in full and returned to Swift Electrical for authorisation before any goods are returned. Items may be returned for credit, repair or replacement only if the items meet the criteria laid down within the Manufacturers DOA policy. The Returns Authorisation request must meet the criteria as laid out in the manufacturer policy guidelines.
Any faulty goods falling outside of the terms of the Manufacturers Faulty Goods policy must be dealt with directly between the end user and the manufacturer. Contact numbers for all the manufacturers are available on request.
Goods Purchased in Error
Any goods ordered in error may be returned upon request to Swift Electrical. If the return is authorised it will be subject to a fee of 25% of the value of the returned goods. All costs to return the goods must be done by the sender.
Goods Sold in Error
If incorrect goods are delivered, these will be collected FREE OF CHARGE and the correct goods will be dispatched. A credit note will be issued upon receipt of the incorrectly supplied goods.
Goods Returned for Credit/Replacement
All goods returned to Swift Electrical must meet the following criteria:
Any product received that does not meet the above criteria may be rejected at the discretion of the Customer Services team.
Faulty Goods Returns Procedure
Before ANY return can be authorised, the RMA request form must be fully completed, including the following information:
You MUST ensure that the product to be returned is complete, including original packaging, discs, chargers, accessories, manuals etc.
On receipt of the completed RMA request form from the customer, the Customer Service team will approve the request providing, all details are satisfactory, a Returns Authorisation Number will then be issued.
Returned items must be handled, packed and transported in such a way as to ensure that no damage can occur to the equipment during transit. Additional care should be taken in particular for Non Faulty Goods Returns. NO labels should be placed on the manufacturer’s original packaging. All outer packaging should be clearly marked with the RMA Number.
On receipt of the returned equipment it will be subject to inspection to ensure that it meets the following acceptance criteria:
Any item(s) found that do not meet this criteria, may be returned to the originator at the customer’s expense.
Provided, that during the inspection the equipment passes the acceptance checks detailed above, a Credit Note or replacement item(s) will be issued to cover the equipment returned, at the original invoiced price, less any restocking fees if applicable.
Any item(s) received by Swift Electrical Customer Services which are subsequently found to be not authorised with a valid RMA number, may be returned to the customer at their own expense.
Any item(s) received claiming to be faulty, but during inspection found to be no fault found, will be returned to the customer at their own expense.
Please read our full terms and conditions for more information regarding returns.
Consumer Contracts Regulations
The Distance Selling Regulations no longer apply in UK law. As of 13th June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance.
This includes shopping online and/or over the telephone.
Your right to cancel
Cancellation changes include an extension to the length of time a consumer has to change their mind and cancel goods or services purchased online or by phone, or in the consumer's home from 7 days to 14 after purchase.
We do have the right to withhold refunds for cancelled purchases until the consumer has either returned the goods or can provide evidence that the goods have been returned to us.
We also have the right to not offer a full and complete refund and make reasonable deductions on refunds made for unwanted items if the customer has used the item before returning.
However, if you are purchasing an item over the telephone we reserve the right to apply an administration charge of up to £25 dependant on the value of the goods if you choose the cancel your purchase.